Take incoming calls and manage the customer experience by answering questions, scheduling deliveries, generating sales referrals, addressing concerns while delivering excellent customer service […]
Provide dispatch and delivery information to existing web-orders and address any concerns about delivery and dispatch Assist customers with concerns on order fulfilment, service requests, installations, and any concerns they have during the course of their experience. […]
Handle customer feedback and complaints assigned to you, and escalate to line manager where applicable
Create a welcoming atmosphere...