Working with the best people and technology in the market, you'll tackle meaningful projects that transform the future for high-profile local and international clients. […]
Develop and implement strategies to improve client service delivery. KPIs and SLAs Management: Monitor and manage Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Analyse performance data to identify trends and areas for improvement. […]
Continuously evaluate and improve service management processes and procedures through the use of tools, automation, and knowledge base in alignment with our service management...