This is not a remote position Position Overview: As a Contact Centre Team Leader, you will be responsible for managing and leading a team of customer experience agents to ensure the delivery of outstanding customer experiences.
Your primary focus will be on driving team performance, meeting targets, and fostering a positive and collaborative work culture within the contact centre. […]
Performance Management: Monitor individual and team performance against key performance indicators (KPIs). Implement strategies to achieve and exceed performance targets. […]
Key Competencies: Leadership and team...