As the Customer Experience (CX) Project Lead , you will work the Customer Experience Manager to develop and implement programs that improve customer experience and business efficiencies aligned with our Accelerate28 strategy.
This involves creating Voice of the Customer (VoC) reports to provide customer experience metrics, identify key opportunities for improvement, and develop enhanced customer journeys and business processes. You will collaborate closely with teams across the Calor organisation to support customer experience initiatives and continuous improvement projects. Additionally, you will...