Role: Customer Service Excellence consistently delivered exceeding expectations and required standards of our Customer Airlines and their Guests on their journey through Dublin Airport. […]
Deliver Customer Service Excellence in all aspects of the Passenger Services Department [Check-in, Boarding, Arrivals and Ticket Desk] in line with Airline Customer Service indicators […]
Present department performance both internally and externally in a controlled manner with detail on positive performance delivered and areas for improvement […]
Identify, benchmark and deliver appropriate industry improvements...