Onsite Support Engineer Scope: Provide technical support to Client employees and contractors in person.
Deliver a high level of customer service and professionalism in accordance with client policies, practices, and expectations. […]
Document issues, troubleshooting steps, and resolutions in the ticketing system.
Advocate for the customer by owning the issue and facilitating technical support from the initial contact to resolution. […]
Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation. […]
Flexibility and...