The role will help users to resolve any service & technical issues that they are experiencing within the agreed SLA. The role will be responsible for ensuring any critical incidents are flagged and escalated to the correct teams. […]
Responsibilities & Accountabilities Main Duties To handle all tickets to the service desk ensuring they are triaged and escalated where applicable To take ownership of issues within the remit of the Support team , ensuring they are resolved within the agreed SLA To provide 1st line support, answering support queries on the telephone, and handling any queries to resolve...