This role is focused on enhancing customer service and team performance. A core focus of this role will be maintaining and improving our 5-star customer satisfaction rating, ensuring customers receive the best possible service experience aligned with our DRIVE core values. […]
Identify potential complex customer issues, complaints, and escalations early and bring them to the attention of the Aftersales Manager, ensuring they are addressed in line with our Dedication to Customer Satisfaction value. […]
Keep Service Advisors informed of Labour sales targets versus sales and work with them to reduce...