Department: Front Office Purpose of job: To ensure the smooth and efficient running of the Front Office Department ensuring standards and guest satisfaction are maintained at all times thus ensuring revenue is optimized.The person must harmonize the culture, mission, values and quality standards to ensure maximum potential is achieved. […]
Responsible to: Assistant Manager ______________________________________________________ Customer care: To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay To anticipate guests needs whenever possible to...