Urgent Service Delivery specialist required to support Senior Service Delivery Manager across the following activities: ● Review and analysis of reports and dashboards provided by suppliers ensuring all SLA’s and KPI’s are as per contract ● Attendance of Service Reviews and operational calls as a key stakeholder. ● Ensure terms of reference of Service Reviews are upheld. ● Prepare reporting to provide an overview of all vendors' performance. ● Distribute reporting to agreed stakeholders as per agreed timelines. ● Establish and report on Continuous Service Improvement plans in collaboration with...