With previous contact centre expertise, 3 direct reports and up to 24 indirect reports you will be responsible for spearheading projects by leading the team and meeting both internal and external deadlines ahead of target and to budget while continuing to drive SLAs and KPIs on a daily basis. […]
Maintains and improves Call centre operations by monitoring system and individual performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analysis; managing system and process improvement and quality assurance programs Meets call Center financial...