ROLE OVERVIEW : The role of the Technical Support and Customer Agent is to offer support to customers to get the most from their technology, regardless of their place of purchase. This support is offered in several ways predominantly facilitating warranty with external service providers or offering in-store software and hardware solutions in the form of repair, set-up, and trade-in services. Your day in Computers department is focused on timed and scheduled tasks, as such, organisation and time-management are important. […]
Managing the intake of devices from customers, which includes documenting...