CHI is looking for a hands-on, highly experienced manager to oversee service delivery and the daily operations of the ICT Service Desk. The role will be responsible for managing and coordinating the delivery of IT services to ensure they meet the needs and expectations of CHI’s business. This includes developing service delivery standards and processes, monitoring and reporting on the performance of IT services, and working closely with customers to understand their needs. The role will also oversee incident and problem management, ensuring service continuity and availability, and driving service...