The actions (or lack of actions) taken by Administrators have a real impact on customer satisfaction and/or the profitability of CMS. They are responsible for dealing with queries from different stakeholders both inside (sales, warehouse, logistics, accounts receivables, accounts payable & product management) and outside (customers, vendors & logistic partners) of CMS. Our Customer Service Representatives are tasked to ensure that all queries are resolved to a high professional standard, in the most efficient manner possible. […]
Verify Return Material Authorisation (RMA) requests in line with...