Patient Complaints Officer (Clerical Grd VI) - Quality & Risk Department Overall Purpose of Post The Complaints Officer role is the investigation of complaints in accordance with the hospital complaints policy in compliance with relevant legislation.
This role is an integral part of the SIVUHs provision of a quality service to patients and families.
This role involves investigating complaints, working closely with the Multi-disciplinary Team, obtaining patient feedback and implementing initiatives for improvement.
The Complaints Officer will ensure that all complaints are handled in a timely, sensitive...