Attract potential customers by answering product and service questions; suggesting information about other products and services where opportunity arises Investigate and resolve routine customer enquiries at first point of contact, ensuring the delivery of an efficient and effective service to Customers and Brokers. […]
Maintain Company standard during all interactions Quality review testing on both offshore and local Processes to ensure CPC compliance Participate in developing and recommending changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the...