Based in Little Island, Co. Cork Initially a 12 month contract Duties Include: Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues Logging calls (tickets) and keeping records of customer queries Analysing call logs so you can spot common trends and underlying problems.
Updating helpdesk documentation so that support information is available and current for each customer Testing and fixing faulty equipment Execute any activities assigned Monitor and control any activities assigned Communicate activities updates to Service Delivery...