To ensure that the operation in all areas is running as is the agreed standard and follow up any discrepancies with the relevant HODs. To be operationally responsible for the service delivery and standards throughout the entire building when on Duty. […]
In particular, the Duty Manager must maintain a lobby presence between the peak check in/out times, during lunchtime in around the lobby and restaurant and around the banqueting area during the peak tea/coffee times. […]
Ensure that a comprehensive handover system is put in place to inform the Manager on Duty of all the VIPs, Complaints, Special...